Refund Policy

At Mini Hotel Man (MHM Software), customer satisfaction is our top priority. We take pride in delivering industry-leading support and tailored solutions to ensure every client gets maximum value from our platform.

Commitment to Customer Satisfaction

We are committed to working closely with our clients to meet their requirements. Our team provides dedicated support and offers customization options (where feasible) to ensure the software aligns with your operational needs.

Customization Policy

Yearly Plan:
Customizations are included at no additional cost, subject to feasibility and technical scope.
Quarterly Plan:
Customizations are not included in this plan.

Refund Policy

As a general policy, we do not offer refunds, as significant effort, onboarding, and support resources are allocated from the beginning.
However, in the interest of customer satisfaction:

Clients may request a full refund within 7 days of payment, if they are not satisfied with the product or service.

Post 7 Days Policy (Yearly Plan):

Refund requests beyond 7 days will not be entertained.
In exceptional cases where a refund is considered, it will be subject to deduction of customization costs and services already delivered.

Important Notes

Clients are encouraged to communicate their requirements clearly so our team can assist with setup and customizations effectively.
We strongly recommend utilizing our support team during the initial period to ensure smooth adoption of the system.