Privacy Policy
At Mini Hotel Man Business Solutions Pvt. Ltd., we are committed to protecting and respecting your privacy.
We provide hotel management platform solutions that help hotels streamline operations, enhance guest experiences, and manage their business efficiently through the Mini Hotel Man platform.
This Privacy Policy explains:
- Who we are
- How we collect and use your personal data
- How we protect your data
- Your rights regarding your personal data
By using our platform, website, or services, you agree to the practices described in this Privacy Policy.
1. Data Controller and Data Processor
For most of the services we provide, Mini Hotel Man Business Solutions Pvt. Ltd. acts as a Data Processor. This means that the hotel or business using our services controls the data and decides how it is collected and used.
We process data only on behalf of our clients and strictly according to their instructions.
2. Contact Us
If you have any questions regarding this Privacy Policy or the use of your personal data, please contact us:
Email: admin@minihotelman.com
3. Personal Data We Collect
We may collect personal data from you when you:
- Request, purchase, or use our services
- Contact or communicate with us through phone calls, emails, chats, social media, or web forms
- Attend our events or meetings
- Provide feedback or support requests
- Visit our website or platform
Types of Personal Data We Collect
Identity Data
- First name and last name
Contact Data
- Email address
- Phone number(s)
- Office or business address
Identification Data
- Aadhaar card
- PAN card
- Utility bills
- Other government-issued identification documents
Technical Data
- IP address
- Browser type and version
- Device information
- Operating system and platform
- Time zone and location
- Website usage and analytics information
You are responsible for ensuring that the personal data you provide is accurate and updated. Please inform us of any changes to your information whenever necessary.
4. Personal Data Collected From Third Parties
In certain cases, we may receive personal data from trusted third parties such as:
- Business partners
- Suppliers
- Sub-contractors
- Advertisers or marketing partners
5. How We Use Your Personal Data
We process your personal data only when we have a lawful basis to do so, including:
- To perform or enter into a contract
- To comply with legal obligations
- For legitimate business interests
- With your consent
Your personal data may be used for the following purposes:
- To provide requested information or services
- To manage and maintain our relationship with you
- To provide customer support and assistance
- To improve, maintain, test, secure, and enhance our platform and services
- To conduct troubleshooting, analytics, reporting, hosting, and system maintenance
- To inform you about updates, features, events, or opportunities related to our services
You may object to processing carried out on the basis of legitimate interests wherever applicable.
6. Ownership and Access to Your Data
All business and guest data stored on the Mini Hotel Man platform remains the property of the respective hotel, business, or authorized account owner.
Mini Hotel Man Business Solutions Pvt. Ltd. does not claim ownership over your data.
We do not sell, rent, or misuse your data in any manner.
Our team members cannot access, view, share, or use your confidential business or guest data unless:
- Access is specifically authorized by you
- Access is required for technical support, troubleshooting, or maintenance
- Access is required by law or a lawful government authority
Any authorized access is strictly limited on a “need-to-know” basis and subject to strict confidentiality obligations.
8. Data Retention
We retain personal data only for as long as necessary:
- To provide our services
- To fulfill legal or regulatory obligations
- To resolve disputes or enforce agreements
- To protect legal rights and claims
Once data is no longer required, it is securely deleted or anonymized wherever reasonably possible.
9. Security of Your Data
We implement appropriate technical, administrative, and organizational security measures to protect your personal data against unauthorized access, misuse, loss, alteration, or disclosure.
Access to data is strictly controlled and limited only to authorized personnel under confidentiality obligations.
Our systems are hosted on secure infrastructure and continuously monitored to maintain the integrity and security of the platform.
However, while we strive to use commercially acceptable means to protect your data, no digital system can guarantee absolute security.
10. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal data
- Request correction or rectification of inaccurate data
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request deletion of your personal data where applicable
To exercise any of these rights, please contact us using the details mentioned in the Contact Us section.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices.
Where required, we will notify users of material changes through our website, platform, or other appropriate communication channels.
We encourage you to review this Privacy Policy periodically.
Last Updated: 16 June 2023